Shipment
1. General information
We are pleased that you have chosen a morenathebrand product. Below you will find our shipping conditions, which apply to all orders via our online shop www.morenathebrand.com .
2. Shipping costs
The shipping costs are displayed during the ordering process and depend on the delivery address and the shipping method.
We offer free shipping for orders over 49.00 EUR.
3. Delivery time
Delivery times vary depending on delivery location and product availability. Below you will find the estimated delivery times:
- Germany : 2-4 working days
- Europe : 5-7 working days
- International : 10-14 working days
Please note that in exceptional cases delays may occur, e.g. due to customs clearance or unforeseen events.
4. Shipping service provider
We ship our products with the following shipping service providers:
- [DHL]
The shipping provider is selected automatically based on the delivery address and the best available option.
5. Returns and exchanges
If you are not satisfied with your order or would like to exchange a product, you can return it free of charge within 14 days of receipt. In the event of a return, please contact us via the contact form or at info@morenathebrand.com, stating the article number(s) and a brief explanation.
6. Damaged or missing items
If an item is damaged or missing upon receipt, please contact us immediately at info@morenathebrand.com. We will investigate the case as quickly as possible and find a solution.
7. Contact
If you have any questions about your order or our shipping conditions, you can contact us at any time using the contact button:
Thank you for shopping at morenathebrand!